Yesterday I received an email that pushed me right over the edge. It was a request for help in creating a website and included the line “I know it’s easy, but I just don’t have the time to learn how to do it”. Well, does learning how to play the piano make you a concert pianist? It’s the person playing the piano—not the piano—that makes the music great and the playing of  it seem easy. It is also the same way with a designer and the designer’s computer system. 

I guess I’m partly to blame for this all-to-common misunderstanding of the computers role in advertising. Twenty years ago we were working with T-squares and triangles on drawing boards, spec’ing type and doing other creative jobs by hand. When we first heard about the computer we thought it would give us more time to be creative so we all wanted one. In order to get a computer we had to first convince our boss to shell out the big bucks. We eagerly explained to him how a computer would make our work easier and in turn we could work faster and save the company money. This pleased the boss and he bought us computers.

Soon every designer had a computer. The boss, seeing that we also had a keyboard, handed over the job of the professionally trained typesetter to us, plus many copywriting and proofreading assignments. Wow, this computer really was saving the company money—they no longer needed typesetters or proofreaders. Both the boss and his boss were pleased.

The computer could also handle production work so the production department was the next to go. Designers had to learn technical production skills and shoulder the additional responsibilities of an entire department. Crunch-time changes? No problem, designers could do this too. With our speedy computers, we could also handle more work—our workload increased and turnaround times were shortened. All these improvements in productivity pleased upper management.

Today, ineffective advertising is everywhere, much of it created by secretaries and students who know the software programs and are cheap labor. What are the designers doing? Typesetting, copywriting, proofreading, retouching photos, production and most of all—still wishing they had more time to be creative.

A coworker once walked into my cubicle at Sterling Jewelers and informed me that she could do my job if she had the software. My reply was that I had been a designer long before they had even thought of the software (see my 1983 hand-drawn newspaper ad layouts above).

Today this “anyone can do it” attitude runs rampant among advertisers. I can’t stress it enough, design is more than pretty pictures and cool software. It’s a complex tool used to change consumer perception and behaviors and I’ve yet to find that keystroke command on my keyboard…

Why is it that new business owners will spend thousands of dollars on inventory, buildings and equipment only to neglect advertising and marketing? 

A couple of years ago I attended a Chamber of Commerce networking event. It was held at a new, upscale furniture store and the husband and wife owners were our hosts. As I roamed about the store, drinking wine and greeting other Chamber members, I met the husband’s mother-in-law. She confided in me that her son-in-law had invested everything in the store and that she prayed it would be a success.

When I met the store owners and questioned the husband about advertising, I learned that he had assigned all advertising and marketing to the Store Manager. As I ate my way across the room, sampling strawberries from the chocolate fountain, and cheeses and veggies from the buffet, I finally found the Store Manager. He quickly let me know that he had their advertising under control and he happily showed me the Grand Opening ad that he had just ran in the local paper that day. The ad was one-half page of white space with a very small store logo in the center. Under the logo, in very small type it said “Grand Opening”. I can’t remember for sure if the address was even listed.

I was horrified when I saw this “Institutional Ad”. An Institutional Ad is fine for well-known companies trying to increase brand awareness – not for stores like this one without name recognition. As a matter of fact, many large, well-known companies don’t have the budget to run an ad that’s not driving home some critical selling feature or encouraging the consumer to act.

It was no surprise to me when this store closed in less than two years. Why would someone invest everything and then turn something as important as their advertising over to an unqualified employee? With the relatively recent invention of the computer, anyone who can learn the software programs can produce advertising and they do! But not the kind that inspires and motivates the public to take action – that takes an experienced professional.