Why is it that new business owners will spend thousands of dollars on inventory, buildings and equipment only to neglect advertising and marketing? 

A couple of years ago I attended a Chamber of Commerce networking event. It was held at a new, upscale furniture store and the husband and wife owners were our hosts. As I roamed about the store, drinking wine and greeting other Chamber members, I met the husband’s mother-in-law. She confided in me that her son-in-law had invested everything in the store and that she prayed it would be a success.

When I met the store owners and questioned the husband about advertising, I learned that he had assigned all advertising and marketing to the Store Manager. As I ate my way across the room, sampling strawberries from the chocolate fountain, and cheeses and veggies from the buffet, I finally found the Store Manager. He quickly let me know that he had their advertising under control and he happily showed me the Grand Opening ad that he had just ran in the local paper that day. The ad was one-half page of white space with a very small store logo in the center. Under the logo, in very small type it said “Grand Opening”. I can’t remember for sure if the address was even listed.

I was horrified when I saw this “Institutional Ad”. An Institutional Ad is fine for well-known companies trying to increase brand awareness – not for stores like this one without name recognition. As a matter of fact, many large, well-known companies don’t have the budget to run an ad that’s not driving home some critical selling feature or encouraging the consumer to act.

It was no surprise to me when this store closed in less than two years. Why would someone invest everything and then turn something as important as their advertising over to an unqualified employee? With the relatively recent invention of the computer, anyone who can learn the software programs can produce advertising and they do! But not the kind that inspires and motivates the public to take action – that takes an experienced professional.